How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at 800-926-7344 or Items that are defective and shipped from us or incorrect items that you received from us will qualify for a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 50% restocking fee for returned items that are not being exchanged and are not damaged, but have been opened and used and are no longer in "new, unused" condition. 

Clearance items are not returnable. 

Customer is responsible for all return shipping costs if Carol's Pet Cafe is not at fault.

Carols Pet Cafe LLC
153 Rivendell Rd NW
Willis, VA  24380
Customer Service Phone # 800-926-7344